The School House, Countisbury
Customer story · Porlock Weir

The Best of Exmoor runs on Booking Brain

A holiday cottage agency on the Exmoor coast runs its whole business on Booking Brain, from the booking website to owner statements, and holds a 4.8 out of 5 Feefo service rating from its guests.

From the guests

See what a stay with The Best of Exmoor is like.

Read independent guest feedback on Feefo, and explore the real cottages behind the story.

What they run on the platform

The whole business, in one place.

Everything the agency needs to take a booking, look after the guest and pay the owner lives on Booking Brain.

Built around their cottages

The booking website shows their own properties, takes bookings and payments, and keeps every channel in sync so dates never sell twice. Owners and guests see The Best of Exmoor throughout.

Their own booking website, taking direct bookings and payments.
Channel sync across the listing sites, from one calendar.
Owner portal and statements, worked out each period.
High Bank, Porlock

Monty answers the guests

Monty handles guest questions in chat and on the phone, day and night. He knows the cottages, the prices and the bookings, so he helps rather than guesses, and passes anything he should not handle to the team.

Bratton Mill Farmhouse, Bratton Fleming

Owners see their own money

Each owner logs in to their own bookings and income, and statements with commission and expenses are calculated for them every period. That means fewer calls and emails for the team.

The School House, Countisbury

Pre-check-in and reviews, handled

Guests send their details and settle the balance before they arrive, and reviews are collected after the stay. A 4.8 out of 5 Feefo service rating shows in the result.

Cherries, Porlock

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